All members pledge to abide by this code of conduct, by which they agree to:
- Act to a high standard of professional and personal conduct in their capacity as a celebrant.
- Work closely with their clients to write and deliver an appropriate and well-structured ceremony according to the reasonable wishes of the client, and which accurately reflects the life, character, beliefs and values of the person who has died.
- Endeavour, where practicable, to have a face-to-face meeting with the client before writing the funeral.
- Give due consideration to the needs of each ceremony and to write each ceremony script as a unique ceremony.
- Use best endeavours to provide the client with a written draft transcript of the ceremony prior to the ceremony if they would like to see one, and take into account any feedback.
- Encourage and be open to the participation of family and friends in the preparation and delivery of the ceremony.
- Respect the cultural and spiritual beliefs of the person who has died and reflect these in the ceremony, and not promote their own beliefs in any part of their work.
- Provide accurate information concerning the services they offer, the prices of the services, and responsibilities accepted on behalf of clients.
- Liaise efficiently and maintain good working relationships with other professionals to ensure the smooth running of the ceremony.
- Deliver the ceremony to a high professional standard and within any prescribed timescale, as far as that is within the celebrant’s control.
- Respect and take reasonable steps to maintain confidentiality of all information received in the course of their work.
- Carry professional indemnity insurance.